Here are answers to some of your most Frequently Asked Questions (FAQ):

I need tips for my solder or desolder Station?
My new Xytronic tool does not work. What do I do?
My old Xytronic tools need repair. Can you fix it?
Can Xytronic soldering irons be used for SMT applications?
My drivers (Hios, Aimco, IR, Panasonic, Standard Pneumatic, etc.) need repair. What do I do?
I sent my tool in for service, when will it be done?
Is it cost effective to repair soldering equipment? Torque drivers? Heat guns?
Can you repair hand tools, such as side cutter, end cutters, wire strippers, screwdrivers,probes, tweezers, etc?
I need a parts breakdown for a driver, solder station, de-solder station, heat gun etc?
Do you recommend regular maintenance on electric and air drivers?
Do you have calibration services?
Can you consult with me regarding my assembly and production needs?
Where can I get information regarding your products?

I need tips for my solder or desolder Station?
Go to the replacement pencils and click on the solder or desolder pencil you need tips for. The tip chart for that pencil is avaliable there. . For other stations contact us with the make and model and we will quote price and availability.

My New Xytronic tool does not work. What do I do?
If your new Xytronic fails within a one year period from the date of purchase, send it to our Xytronic service center at 3845 Rand Road, Auburn, CA 95602 (you must include a "proof of purchase" which shows the actual date the tool was purchased). See our Warranty Repairs Page for more information.

My old Xytronic tools need repair. Can you fix it?
Send it to us (3845 Rand Road, Auburn, CA 95602). All of it. Include the cord, the iron holder, the solder and desolder tool. Enclose a company P.O. or a request for a price quote before we repair it. We also can ship it back to you C.O.D. or we can bill your credit card. See our Warranty Repairs Page for more information.

Can Xytronic soldering irons be used for SMT applications?
Yes! Xytronic soldering tools have adapters which allow them to be used with surface mount type tips contact us for a tip chart for these style of tips.

My drivers (Hios, Aimco, IR, Panasonic, Standard Pneumatic, etc.) need repair. What do I do?
Send it to us (3845 Rand Road, Auburn, CA 95602). All of it. Include the cord, the iron holder, the solder and desolder tool. Enclose a company P.O. or a request for a price quote before we repair it. We also can ship it back to you C.O.D. or we can bill your credit card.

I sent my tool in for service, when will it be done?
ATS has a great track record here. We generally "turn around" tools sent for repair within 48 hours. There are some exceptions but generally we are very prompt.

Is it cost effective to repair soldering equipment? Torque drivers? Heat guns?
Almost always, yes! We believe that it's cheaper to fix a tool than buy a new one. Even with relatively low-priced tools. We regularly fix solder stations and heat guns for less than one-half of their replacement cost. Add that to the fact that our service is fast and warrantied, and the only reason anyone would not opt for repair is because it may be easier to buy a new tool (but it is definitely not cheaper).

Can you repair hand tools, such as side cutter, end cutters, wire strippers, screwdrivers, probes, tweezers etc.?
Yes, our Hand Tool Reconditioning Service is a great way to keep your small tools such as diagonal cutter, end cutter, needle nose and bent nose pliers, probes, screwdrivers, tweezers, etc., working like new at a reasonable price.

I need a parts breakdown for a driver, solder station, de-solder station, heat gun etc?
We can usually get this reference material to you very quickly. Email us with a specific request.

Do you recommend regular maintenance on electric and air drivers?
Absolutely! Air and electric drivers need regular periodic maintenance. This will reduce tool failure and keep repair cost and down time to a minimum. We can help you set up a program to fit your needs. Years of experience have shown that solder and de-solder equipment can greatly benefit from routine periodic maintenance.

Do you have calibration services?
Yes, we regularly calibrate solder and de-solder equipment to balance the "set" temperature with the actual tip temperature. Adjustable torque drivers are also calibrated with equipment that complies with ISO 9000 standards. It is important to calibrate torque tools regularly.

Can you consult with me regarding my assembly and production needs?
We would be happy to share with you the benefit of any of the experience we have with the tools we sell and service. Call us with your specific needs.

Where can I get information regarding your products?
ATS would be happy to send you "product literature" on the products we distribute and repair. Email us your specific request.